shopping planet pakistan
Return and Refund Policy
Please Read Our Return Policy on This Page To Understand The Return Conditions, Procedures, And Make Sure Your Item Is Eligible For Return.
If your product is damage, defective or incomplete at the time of delivery, please raise your return request. You have to send us your product Unboxing video on our WhatsApp (03443833347) within 24 hours after accepting the product. Otherwise, your request will not be acceptable. If the order you want to return meets the criteria given above, your return request will be forwarded to our concern department. our representative will contact you shortly after the request is approved.
Below Items will not applicable for any return or exchange:-
Electronic / Appliances / Under garments / Crockery Or any glass items.
The procedure of Returning your item is very easy, just follow the given steps below:
- First send us your product Unboxing video on our WhatsApp (03443833347) within 24 hours after accepting the product. ( Order number and Detail Slip must be in Video)
- You can lodge request to our representative with reason(incomplete or damaged).
- After the management decision, The customer needs to return the Goods via the same courier service provider from which they receive their order.
- customer will bear the delivery charges of return product.
- If item is damaged during return process. Company will not be responsible and won’t compensate.
- After receiving Your returned item, we will forward to the Quality Check department. The quality check process may take a week from the date we receive the returned item.
- If validated and Quality Check passes, you will eligible to exchange by another item or be refunded for the item. It will be up to you.
- The product you want to return should be in the original box. if the packing is damaged or torn. the company won’t accept any return.
- money return process may take 10 to 15 days.
Please be prepared to give the following information:
- Your order number.
- The reason for the return.
- The method of refund that you would like and the necessary information (bank account number, EasyPaisa number, or any other platform)
Can I request a replacement rather than a refund?
Yes, you can replace the order only if the product meets our criteria of return policy.
If my returned product is not validated for return, how am I informed?
If, Your product is not passed by our QC department, we will inform you by a call or WhatsApp Message.
(Note: company will not bear delivery charges of resending your product to your address)